In this new series on the Startup CPG Podcast, Daniel Scharff and Jamie Valenti-Jordan from Catapult Commercialization Services take callers who have had &#8216;Ops Nightmares' that plague many brands. Joining them are Katherine Harvey, co-founder and CEO of Bare Bones Broth, who faced a bone broth launch disaster at Costco due to manufacturing and contamination issues; Brett Perrotta, co-founder and Chief Operating Officer of Chubby Snacks, who recounts his own ops nightmare involving production errors with a co-packer, underscoring the critical nature of founder involvement during initial production runs; and Brady DeLong, VP of Sales & Ops at Clean Age, who reveals chaos from a major inventory mix-up with Walmart.

Teva from our sponsor, Crstl, provides expert advice on leveraging Electronic Data Interchange (EDI) for managing high order volumes, as well as for reducing chargebacks and driving revenues.

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Today's topics:
<ul>
<li>Advice on Handling Ops Nightmares</li>
<li>Katherine Harvey’s Ops Nightmare at Costco</li>
<li>Brady DeLong's Operational Nightmare with Walmart</li>
<li>Brett Perrotta’s Operational Nightmare with a Co-Packer</li>
<li>Teva's ( Crstl EDI ) Discussion</li>
<li>Communication with Buyers</li>
<li>Handling Freight Problems</li>
<li>Legal and Insurance Considerations</li>
<li>Damage Control and Transparency</li>
<li>Planning and Risk Management</li>
<li>Operational and Product Losses</li>
<li>Common Business Challenges</li>
<li>Packaging and Labeling Issues</li>
</ul>

Episode Links:

Catapult Commercialization Services <a href="https://catapultserv.com/">Website</a>
Jamie Valenti-Jordan <a href="https://www.linkedin.com/in/fvmh97c/">LinkedIn</a>

Bare Bones Broth <a href="https://www.barebonesbroth.com/pages/our-story">Website </a>
Katherine Harvey <a href="https://www.linkedin.com/in/katherinepoythress/">LinkedIn</a>

Clean Age <a href="https://clean-age.com/">Website</a>
Brady DeLong<a href="https://www.linkedin.com/in/brady-delong/"> LinkedIn</a>

Chubby Snacks <a href="https://www.chubbysnacks.co/">Website</a>
Brett Perrotta <a href="https://www.linkedin.com/in/brett-perrotta-251022a7/">LinkedIn</a>

Don't forget to leave a five-star review on Apple Podcasts or Spotify if you enjoyed this episode. For potential sponsorship opportunities or to join the Startup CPG community, visit <a href="http://www.startupcpg.com">http://www.startupcpg.com</a>.

 Show Links: 
Transcripts of each episode are available on the Transistor platform that hosts our podcast<a href="https://startupcpg.transistor.fm/"> here</a> (click on the episode and toggle to “Transcript” at the top)
<ul>
<li>Join the <a href="https://startupcpg.com/?utm_medium=podcast&utm_source=bcast&utm_campaign=startupcpg?utm_medium=podcast&utm_source=bcast&utm_campaign=startupcpg?utm_medium=podcast&utm_source=bcast&utm_campaign=startupcpg?utm_medium=podcast&utm_source=bcast&utm_campaign=startupcpg?utm_medium=podcast&utm_source=bcast&utm_campaign=startupcpg">Startup CPG</a> Slack community (20K+ members and growing!)</li>
<li>Follow <a href="https://www.instagram.com/startupcpg/?utm_medium=podcast&utm_source=bcast&utm_campaign=startupcpg?utm_medium=podcast&utm_source=bcast&utm_campaign=startupcpg?utm_medium=podcast&utm_source=bcast&utm_campaign=startupcpg?utm_medium=podcast&utm_source=bcast&utm_campaign=startupcpg?utm_medium=podcast&utm_source=bcast&utm_campaign=startupcpg">@startupcpg</a></li>
<li>Visit host Daniel's <a href="https://www.linkedin.com/in/danscharff">Linkedin</a> </li>
<li>Questions or comments about the episode? Email Daniel at podcast@startupcpg.com

</li>
</ul>
Episode music by<a href="https://open.spotify.com/artist/1vDD0emrDKZUXnHmmLJ6IF"> Super Fantastics</a>

#162 - Ops Nightmares, Powered by Crstl

In this new series on the Startup CPG Podcast, Daniel Scharff and Jamie Valenti-Jordan from Catapult Commercialization Services take callers who have had &#8216;Ops Nightmares' that plague many brands. Joining them are Katherine Harvey, co-founder and CEO of Bare Bones Broth, who faced a bone broth launch disaster at Costco due to manufacturing and contamination [&hellip;]

The Startup CPG Podcast Episode #79

#162 - Ops Nightmares, Powered by Crstl