Shep Hyken on getting ahead of the competition with exceptional CX

Renowned customer service and CX expert Shep Hyken joins Declan Ivory, VP of Customer Support at Intercom, to discuss highlights from his Achieving Customer Amazement Study and wants to help you create an amazing customer experience.and emerging trends shaping the future of customer experience.

Watch this episode on YouTube: https://www.youtube.com/watch?v=dOIYgZ2rRrk

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https://www.linkedin.com/in/decivory/

https://www.linkedin.com/in/shephyken/

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