Episode 647 | Equipping Sales & Support With Critical Product Knowledge As You Grow
In episode 647, Rob Walling chats with Whitney Deterding about product marketing and how to equip sales, support, and your entire team with critical product knowledge as you grow. We dive into how to communicate all aspects of your product, from individual features to benefits and use cases.
When you're one or two people, you're doing all of this as a founder, but the moment you have three, four, or more people on your team, you have to figure out a way to communicate how the product is changing effectively. Otherwise, your prospects, sales, and support won't know that.
Episode Sponsor:
Find your perfect developer or a team at Lemon.io/startups
The competition for incredible engineers and developers has never been more fierce. Lemon.io helps you cut through the noise and find great talent through its network of engineers in Europe and Latin America.
They take care of the vetting, interviewing, and testing of candidates to make sure that you are working with someone who can hit the ground running.
When it comes to hiring, the time it takes to write your job description, list the position, review resumes, schedule interviews, and make an offer can take weeks, if not months. With Lemon.io, you can cut down on a lot of that time by tapping into their wide network of developers who can get started in as early as a week.
And for subscribers of Startups For the Rest of Us, you can get 15% off your first 4 week contract with a developer by visiting lemon.io/startups
Topics we cover:
- 4:08 - What is product marketing?
- 8:56 - How do you implement cross team knowledge sharing?
- 14:54 - When should you start writing product or launch briefs?
- 16:35 - Training new sales and customer success people
- 23:05 - How to equip your salespeople
- 31:18 - Product positioning
- 35:13 - How to navigate positioning changes over times
Links from the Show:
- Whitney Deterding (@WhitDeterding) I Twitter
- Coschedule
- Guru
- TinySeed
- TinySeed Applications Q&A on February 8
If you have questions about starting or scaling a software business that you’d like for us to cover, please submit your question for an upcoming episode. We’d love to hear from you.
In episode 647, Rob Walling chats with Whitney Deterding about product marketing and how to equip sales, support, and your entire team with critical product knowledge as you grow. We dive into how to communicate all aspects of your product, from individual features to benefits and use cases.
When you're one or two people, you're doing all of this as a founder, but the moment you have three, four, or more people on your team, you have to figure out a way to communicate how the product is changing effectively. Otherwise, your prospects, sales, and support won't know that.
Episode Sponsor:
Find your perfect developer or a team at Lemon.io/startups
The competition for incredible engineers and developers has never been more fierce. Lemon.io helps you cut through the noise and find great talent through its network of engineers in Europe and Latin America.
They take care of the vetting, interviewing, and testing of candidates to make sure that you are working with someone who can hit the ground running.
When it comes to hiring, the time it takes to write your job description, list the position, review resumes, schedule interviews, and make an offer can take weeks, if not months. With Lemon.io, you can cut down on a lot of that time by tapping into their wide network of developers who can get started in as early as a week.
And for subscribers of Startups For the Rest of Us, you can get 15% off your first 4 week contract with a developer by visiting lemon.io/startups
Topics we cover:
- 4:08 - What is product marketing?
- 8:56 - How do you implement cross team knowledge sharing?
- 14:54 - When should you start writing product or launch briefs?
- 16:35 - Training new sales and customer success people
- 23:05 - How to equip your salespeople
- 31:18 - Product positioning
- 35:13 - How to navigate positioning changes over times
Links from the Show:
- Whitney Deterding (@WhitDeterding) I Twitter
- Coschedule
- Guru
- TinySeed
- TinySeed Applications Q&A on February 8
If you have questions about starting or scaling a software business that you’d like for us to cover, please submit your question for an upcoming episode. We’d love to hear from you.
