OVERVIEW:
Jason A. Duprat, MBA, CRNA, Healthcare Practitioner, and Host of the Healthcare Boss Academy podcast talks about the best way to manage irrational and overly demanding customers.
EPISODE HIGHLIGHTS:
<ul>
<li>When you own a business, complaints are something you can&#8217;t escape. There are ways you can manage angry customers while maintaining the integrity of your company. </li>
<li>Be empathetic and listen to what unsatisfied customers are saying. Put yourself in their shoes and really listen to the core reason behind their complaint. </li>
<li>Unhappy customers are louder than happy customers. They&#8217;re going to make more noise. Always try to resolve the situation before it gets worse.</li>
<li>Managing customer expectations, especially customers who escalate easily, can be correlated to the price of your product or service.</li>
<li>Minimize the opportunity to complain. If your costs are higher, you&#8217;ll attract a higher quality customer. </li>
<li>Believe it or not, sometimes the customer isn&#8217;t always right. Don&#8217;t be afraid to discharge them from your business. Jason shares his former general manager&#8217;s philosophy and how it resolved sticky situations in the past.</li>
<li>Don&#8217;t feel guilty about taking charge and putting a stop to irrational and insistent customers.</li>
</ul>
TWEETABLE QUOTES:
“Unhappy customers are louder. They&#8217;re gonna make more noise than a hundred happy customers.” – Jason Duprat
“Discharge your irrational customers, because at the end of the day, it&#8217;s not worth it – as long as you know you did everything right.” – Jason Duprat
CONNECT WITH JASON DUPRAT:
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RESOURCES:
<ul>
<li>Sign up for one of our free business start-up Masterclasses by heading over to <a href="https://healthcareboss.org/?page_id=9433" rel="noopener" target="_blank">https://healthcareboss.org/masterclass/</a></li>
<li>Have a healthcare business question? Text me at 386-284-4955, or email me at <a href="mailto:podcast@healthcareboss.org">podcast@healthcareboss.org</a> and I&#8217;ll add you to my contacts. Occasionally, I&#8217;ll share important announcements and answer your questions as well.</li>
<li>Do you enjoy our podcast? Leave a rating and review: <a href="https://lovethepodcast.com/hea" rel="noopener" target="_blank">https://lovethepodcast.com/hea</a></li>
</ul>
 
RELATED EPISODES:
<ul>
<li><a href="https://jasonduprat.com/listen/2023/03/07/315-navigating-entrepreneurship-challenges-solutions-and-success-with-jason-duprat/"> #315: TACTICAL TUESDAY: NAVIGATING ENTREPRENEURSHIP, CHALLENGES, SOLUTIONS, AND SUCCESS</a></li>
</ul>
#HealthcareBossAcademy #healthcare #HealthcareBoss #entrepreneur #entrepreneurship #podcast #businessgrowth #teamgrowth #digitalbusiness

Jason Duprat

#350: When Should you Discharge an Angry Customer?

OVERVIEW: Jason A. Duprat, MBA, CRNA, Healthcare Practitioner, and Host of the Healthcare Boss Academy podcast talks about the best way to manage irrational and overly demanding customers. EPISODE HIGHLIGHTS: When you own a business, complaints are something you can&#8217;t escape. There are ways you can manage angry customers while maintaining the integrity of your company.  [&hellip;]

Healthcare Boss Academy Podcast Episode #350

#350: When Should you Discharge an Angry Customer?